The aviation ministry on Tuesday afternoon issued a draft passenger charter which, among others, has this passenger-friendly proposal.
TOI had first reported about the draft charter and many of its features in its edition dated April 19, 2018.
The Centre will seek comments from stakeholders on the charter and, after taking them into consideration, will issue the final rules by July. The rules will apply to all airlines and in turn on travel portals and agents, in cases of cancellation charges. Almost all carriers have opposed the proposals. Aviation secretary R N Choubey said the final rules will keep in mind the interests of both airlines and flyers, with passenger rights getting more weightage.
‘Airlines will have to offer relief to flyers for missing connecting flights’
If an airline informs you 24 hours before departure of the domestic flight that it is delayed by over four hours, you could be entitled to a full refund. Similarly, airlines may have to offer compensation between Rs 5,000 and Rs 20,000 to passengers for missing connecting flights due to the first flight being late. However, both the domestic flights for connecting passengers should be on one PNR — meaning on the same airline ticket.
The charter also says that the ministry’s AirSewa app will be updated to allow passengers to get a unique “Digi-Yatra” ID number for paperless domestic travel using biometrics. TOI reported this on Tuesday.
In Video: ‘Passengers to get compensation for flight delays and cancellation’